Shipping, Returns & Refunds
Shipping and Returns
At Avelene, we strive to provide the best shopping experience for our customers. Please review our Shipping and Returns policy below.
Shipping Policy
- Order Processing Time: 2-4 business days.
- Shipping Time: 7-10 business days.
- Shipping Costs: Shipping costs are calculated at checkout based on your location and the weight of your order.
Note: Shipping times may vary due to external factors beyond our control, such as customs delays or carrier issues.
Returns and Refunds Policy
- 30-Day Money-Back Guarantee: If you are not satisfied with your purchase, you can return it within 30 days of receiving your order for a full refund.
- Return Conditions: Items must be in their original condition, unused, and with all original packaging and tags intact.
- Return Process: To initiate a return, please contact our customer service team at support@avelene.store. We will provide you with a return shipping label and instructions.
Refunds: Once we receive your returned item, we will inspect it and notify you of the status of your refund. Approved refunds will be processed within [number of days] to your original payment method.
Exchanges
- Exchanges: If you wish to exchange an item, please contact our customer service team within 30 days of receiving your order. Exchanges are subject to product availability.
Contact Us
If you have any questions about our Shipping and Returns policy, please contact us at support@avelene.store.